Appointment Information

Our standard appointments are 10 – 15 minutes. If you require more time please ask for a double appointment. Double appointments are usually needed for 3 or more problems, minor surgery, complex problems and mental health initial appointments. Please let your doctor know about the most serious problem first. We may ask you to return for a second appointment if it seems time is running out so that other patients are not left waiting.

If you think you need an urgent appointment, the receptionist will ask you to talk to our nurse to work out the most appropriate plan.

Emergencies

If you or a person with you is experiencing a life threatening emergency, such as chest pain or breathing difficulty, hang up and call the ambulance on 000. All Queensland residents are covered for ambulance transport to hospital.

Home Visits

These are available for regular patients whose condition prevents them from attending our surgery. Home visits are only available within 5km of the surgery. Day time home visits are free for residents of The Parks, New Horizons, Heritage Gardens and the RSL village. For other visits, a fee will be charged above the Medicare rebate. Please contact reception to arrange appointments.

After Hour Service

Please contact the after hours number on 0402 614 432. For emergencies call the ambulance on 000.

Failure To Attend Appointments

Please advise as soon as possible if you can’t attend your appointment. If you miss an appointment twice without advising us, a fee of $40 will be charged for a standard appointment, or $80 for a long appointment. You will not be able to be seen again until the fee is paid.

Fees

Abbott Medical Clinic bulk bills children under 15 years of age (inclusive) and DVA Gold card holders, for everyone else a small fee is payable.

On Saturday, a private fee applies for all patients other than DVA Giold Card holders and children 15 years and under.

*Dr Susan McDonald will charge a $60 discounted fee for health care card holders and any patients aged between 65 – 75 years of age with a valid Medicare Card for a standard consultation. A private fee will be billed otherwise. GP Chronic Health Management plans and Health assessments are bulk- billed.  Longer consultations attract a higher fee..

Dr Serena Keating will charge a discounted fee of $74.10 for HCC holders and pensioners. Children under 15 years of age (inclusive) and DVA Gold card holders are bulk billed. A private fee will be billed otherwise. GP Chronic Health Management plans and Health assessments are bulk- billed.

Dr Sean Sullivan will charge a discounted fee of $74.10 for HCC holders. Children under 15 years of age (inclusive), aged pensioners over 65  and DVA Gold card holders are bulk billed. A private fee will be billed otherwise. GP Chronic Health Management plans and Health assessments are bulk- billed.

Dr Garry Hartrick – Children under 15 years of age (inclusive), aged pensioners over 65, HCC holders and DVA Gold card holders are bulk billed. A private fee will be billed otherwise. GP Chronic Health Management plans and Health assessments are bulk- billed.

Dr Madison Kay – Burman will charge a discounted fee of $74.10 for HCC holders. Children under 15 years of age (inclusive), aged pensioners over 65  and DVA Gold card holders are bulk billed. A private fee will be billed otherwise. GP Chronic Health Management plans and Health assessments are bulk- billed.

Payment by EFTPOS, Mastercard, Visa and cash is due at time of consultation. We do not take cheques, AMEX, Diner’s Club or Bankcard. We are happy to discuss bulk billing in long-term illnesses or in periods of financial hardship. Please speak to your doctor.

*There will be a 1.8% surcharge for any Visa and Mastercard credit card transactions. The surcharge for Visa or Mastercard debit card transactions will be 0.8%.

Certain consultations are not covered by Medicare. Eg WorkCover, travel immunisation, Aviation and Commercial Driver’s medicals and health checks. Details are available from reception.

Most medical procedures, child immunisation, asthma, diabetes and chronic condition clinics are bulk billed. Travel vaccinations are not covered by Medicare. Your health fund may pay a rebate, depending on your level of cover.

The fee for a standard after hours consultation is $90.00, with a Medicare refund of $55.50. This means an out of pocket fee of $34.50.
After hours is defined by Medicare as before 8am, after 6pm weekdays, after 1pm Saturday and all day Sunday.

Consultations during after hours periods will be charged a full private fee of $90.00 for a standard consult, including concession card/health care card holders and patients under 16 years of age.

In hours fees are below:

ConsultationStandard feeDiscount feeMedicare rebateOut of pocket standard feeOut of pocket discount fee
Standard$80.00$75.00$39.10$40.90$35.90
Long$155.00$120.00$75.75$79.25$44.25
Prolonged$235.00$150.00$111.50$123.50$38.50